RAM couriers costing Rain Customers.

To Mr. Willem Roos. I ordered the 5G home package which includes the router etc. for R699 p/m. Upfront payment was collected successfully. Then the delivery was handed to RAM.... And this is where the customer service goes further down the drain for Rain. RAM was only able to deliver my package more than 7 days later (provisionally) because, and I quote "this delivery wasn't a priority for RAM" unquote... How is it possible that a courier company costs Rain to loose clients? What is Rain logistics department doing about this? Eventually I had no choice but to cancel my order, request Rain to refund my money and went to another ISP. Prior to cancelation I discussed the matter with Rain Customer service and nothing could be done about my delivery... Basically what RAM says is what Rain believes. This is absurd and absolutely appalling, to think that a courier company dictates if a company will hold clients or not. Rain - CHANGE YOUR DELIVERY COMPANY, it's that simple.