RAIN!!!THE WORST INTERNET SERVICE PROVIDER

Is Rain, not a PAY AS YOU USE???? I have a bill of approximately R1900 and they have given my number to a collecting agency. the last missed payment was in Jun 2022 when I last spoke to the rain agent they opened up access for me which I did not approve and guess what they can't quantify my usage as I had not used the internet. I have asked them to collect their router to this day they have not. I want my account cleared as I did not approve internet access, COLLECT YOUR ROUTER ASAP. Failing which I will be approaching the communication ombudsman!!!!!