RAINSP SA! return my MONEY !!!?

I've never felt so disgusted with services as the service that I've received from RAIN. On the 1st of July 2021 an amount of R479 was deducted from account for my internet subscription however my internet services were suspended on the 5th July 2021. I then call the customer support *** to find out what was happening. Relebogile Jankie ( 7****22) informed me that my internet services were suspended due to payment not received, I explain to the consultant that was assisting me that the money for my internet subscription was debited on the 1st of July. She requested that I send her my bank statement in which I explained to her that I won’t be able to send through a bank statement as the money was deducted on the 1st of July and the transaction for the 1st of July will only appear on my statement that will be issued at the end of July. I then forwarded her screenshots of the inContact notification and the screenshot from my transaction history. She told me that she has escalated the query to the billing department with a turn-around time of 2 to 24 hours. Even though I’m using the Rain sim card for work as I’m working from home, I waited for 24 hours without feedback received. I initiated another call to rain support spoke to Magdeline M (***), explain again that I needs my service to be re-instated as the money was deducted and I’m using the sim for work purposes, I was told that it’s going to be escalated again therefore I requested to speak to a teamleader or a manager however I was referred to a senior consultant (Pascaline) whereas I was told that I was referred to a team leader. After a much struggle for days with consultant to get to speak with a team leader, someone that can assist with will checking and do a follow up with the billing department, I NEVER RECEIVED A CALL BACK FROM ANY TEAM LEADER AS PROMISED instead I spoke to different consultants: fumaya, Simangele Sibiya( ***) and Fikile Ma****eng (***) who just told me that the matter has been escalated and they have not received any feedback and there’s nothing her/she can do. On the 7th July 2021 16:39, I then received an email from Rosina Kola advising me of the outstanding amount and to provide a FREAKING BANK STATEMENT!!! Of all the references linked to my profile, could rosina not see that all that had been communicated as to why I’m unable to provide a bank statement?!?! TODAY 09/07/2021, I have not received any other communication NOR MY MONEY BACK (SIM is still suspended and I’m happy with that) I highly disgusted and feel like I want nothing do with Rain and they can just reverse my money back.

A month back I had network issues and the consultant told me to rather cancel and go elsewhere by Puleng Mthethwa (i have an email to support this statement) !!! What a joke! @rain stakeholders, Listen to the calls made by clients and the comments received by your staff!