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Vincent P

1 reviews | Active since Mar 2019

26 Nov 2024, 08:32

Rains Wifi Poor Service Delivery pil

For the past 2 weeks in Danville Pretoria West have slow internet speed or it is on existent. Numerous call were made to the call centre however promises made were not delivered. Now the waiting time on their call centre is more than 10 minutes if ur lucky. We are paying for a service that we are NOT receiving. I am tired of Rains total disregard for their consumers service issue however why should we still be debited for a service we are NOT reveiving

0
Replies (10)
Rain
Rain's reply26 Nov 2024, 08:39
Official
Hi Vincent P

Thank you for bringing your Network complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
VP
Vincent P's update27 Nov 2024, 20:44
Reviewer Update
After my complaint on Hello Peter..Rain consultants called and tried to resolve the problem on the 26th November which I now call a temporary relief.. today the 27th November it's back to non existent signal strength.I was told there's an issue with the tower close to my residence and it will be sorted out. THE CONSULTANT also stated that they won't credit me for the two weeks of Poor or non existent signal. Now 24 hrs later my signal is non existent. It's seems that Rain is not taking the consumers complaints seriously. I am sick and tired of all there false promises and my other alternative is seek a better provider
VP
Vincent P's update27 Nov 2024, 21:11
Reviewer Update
Speed test is showing 1.4mbps download and upload 0.4mbps.. I can't even watch TV...the 5 G lights goes yellow when moved it goes green but still the same non existent signal
VP
Vincent P's update27 Nov 2024, 21:48
Reviewer Update
I don't care about the gratis 1gb...if by Friday the 29th November 2024..the issue is NOT resolve ..I need a refund as a customer of Rain 5g we paid in advance for the service. This shoddy service delivery must be reported as a name and shame.. it's frustrating when one cannot access his tv. google or any websites.
Two weeks of slow or non existent signal is too much for one to handle.
It's seems a system of broken promises and non compliance from Rain,s side..I have switched and changed the position of the router ad suggested so many times that this is getting frustrating.
Kindly sort out ur technical issues or refund me and take ur router back
VP
Vincent P's update27 Nov 2024, 22:32
Reviewer Update
1.6mbps download speed
0.6 mbps upload speed
Now tell me .
What else besides standing on my roof
Rain
Rain's reply28 Nov 2024, 07:12
Official
Hi Vincent P,

Thank you for bringing your concern to our attention.

We’re sorry about the slow speeds you’re experiencing. Our team will be in touch to assist further.

Regards,
rain
VP
Vincent P's update28 Nov 2024, 17:30
Reviewer Update
Promised a feedback from the Rain consultant who called after my review on hello peter. Rains service is Poor.. bad and disappointing. I will cancel with immediat effect. I am gatvol of their broken promises

VP
Vincent P's update28 Nov 2024, 17:42
Reviewer Update
Ur consultant promised a call back by ur technical team however it did not happen. The system only worked for a few hours went back to non existent.
I am considering canceling my subscription.
I waited for more than 15 minutes with ur call centre on numerous occasions and no answer

Is this ur customer service professionalism

VP
Vincent P's update28 Nov 2024, 17:44
Reviewer Update
Ur consultant promised a call back by ur technical team however it did not happen. The system only worked for a few hours went back to non existent.
I am considering canceling my subscription.
I waited for more than 15 minutes with ur call centre on numerous occasions and no answer

Is this ur customer service professionalism

VP
Vincent P's update28 Nov 2024, 18:00
Reviewer Update
178 Schmidt Street Danville Pretoria
Note that this message of ur tower being down is for 14 days