Rain's terrible service and work ethic

Imagine being so close to their optimization towers and getting extremely terrible internet, sometimes none at all, I communicated with rain severally and all they were telling me is "kindly advice if I may escalate the issue" EVERYTIME I mean how many times must it be escalated?, it went to the point that I couldn't take their **** anymore because clearly they weren't interested in helping me out I decided to end my business with them and they gonna expect me to pay for slow unusable internet I hate their work ethic. I honestly thought my issue would have been solved but it just got worse and worse to the point I nearly completely damaged my phone because of it