GT
Garth T
1 reviews | Active since Jul 2020
06 Dec 2021, 08:53
Rain’s support, shockingly useless.
Once again, Rain’s customer service is shocking! The tellers are friendly, but after sending multiple requests to cancel my subscription in October already, and making multiple phone calls to the support line, still I was billed at the end of October and November.
I cancelled because honestly the internet services always fail at the worst times and has become too pricey for my current budget.
This continued debiting of my account has now put me in financial strife and is incredibly frustrating.
Last week on my last call I was assured the payment would be reversed. “It may take 48 hours” I was told.
We’re now in the following week and still no refund. It’s now been
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Replies (2)GT
Garth T's updateReviewer Update
06 Dec 2021, 09:44Good day.
I was still billed at the end of November for December.
I app**** for immediate cancellation in October already. It should have been dealt with then and there. Yet I was gracious in expecting a delayed response from Rain. So wrote the month of November off as well.
How can it take a whole month to get your act together?
I’ve phoned your support line again only to be told it will be escalated.
Which means nothing. It means I may get another email of apologies with no resolution.
I need this sorted out right away.
Your continued billing has now put me out of budget and suspended my Medical scheme due to insufficient payment made.
I have a pregnant wife at home who needs to see the Doctor this week. I now cannot do so due to Rain’s lack of service.
I expect the refund to be reflecting in my account by days end else I will be taking this matter further in a court of law.
Good day
I was still billed at the end of November for December.
I app**** for immediate cancellation in October already. It should have been dealt with then and there. Yet I was gracious in expecting a delayed response from Rain. So wrote the month of November off as well.
How can it take a whole month to get your act together?
I’ve phoned your support line again only to be told it will be escalated.
Which means nothing. It means I may get another email of apologies with no resolution.
I need this sorted out right away.
Your continued billing has now put me out of budget and suspended my Medical scheme due to insufficient payment made.
I have a pregnant wife at home who needs to see the Doctor this week. I now cannot do so due to Rain’s lack of service.
I expect the refund to be reflecting in my account by days end else I will be taking this matter further in a court of law.
Good day
GT
Garth T's update06 Dec 2021, 09:44
Reviewer Update
Good day.
I was still billed at the end of November for December.
I app**** for immediate cancellation in October already. It should have been dealt with then and there. Yet I was gracious in expecting a delayed response from Rain. So wrote the month of November off as well.
How can it take a whole month to get your act together?
I’ve phoned your support line again only to be told it will be escalated.
Which means nothing. It means I may get another email of apologies with no resolution.
I need this sorted out right away.
Your continued billing has now put me out of budget and suspended my Medical scheme due to insufficient payment made.
I have a pregnant wife at home who needs to see the Doctor this week. I now cannot do so due to Rain’s lack of service.
I expect the refund to be reflecting in my account by days end else I will be taking this matter further in a court of law.
Good day
I was still billed at the end of November for December.
I app**** for immediate cancellation in October already. It should have been dealt with then and there. Yet I was gracious in expecting a delayed response from Rain. So wrote the month of November off as well.
How can it take a whole month to get your act together?
I’ve phoned your support line again only to be told it will be escalated.
Which means nothing. It means I may get another email of apologies with no resolution.
I need this sorted out right away.
Your continued billing has now put me out of budget and suspended my Medical scheme due to insufficient payment made.
I have a pregnant wife at home who needs to see the Doctor this week. I now cannot do so due to Rain’s lack of service.
I expect the refund to be reflecting in my account by days end else I will be taking this matter further in a court of law.
Good day
GT
Garth T's updateReviewer Update
06 Dec 2021, 09:50I have saved my entire report ready to send to the NCC.
Ensure this matter is resolved in the above mentioned time line, to avoid further legal action. Thank you.
Ensure this matter is resolved in the above mentioned time line, to avoid further legal action. Thank you.
GT
Garth T's update06 Dec 2021, 09:50
Reviewer Update
I have saved my entire report ready to send to the NCC.
Ensure this matter is resolved in the above mentioned time line, to avoid further legal action. Thank you.
Ensure this matter is resolved in the above mentioned time line, to avoid further legal action. Thank you.