Rain's support is absolutely dreadful! I would not recommend anyone using rain.

I have just about had it with rain. For an entire week I have sent countless emails complaining about not having an internet connection. I've sent over FIVE emails. All they told me to do was put my router off for five minutes and on again which I already I hadn't even needed to do because we have loadshedding.

I've restarted the router, taken the SIM in and and AND reset it too. I am literally paying for data when I should have WiFi I PAID FOR!!!!!!

I'm literally paying for a service I'm not even getting. How I wish I could attach screenshots to show how many times I've contacted them... It's been an entire week. I've always vouched for rain but after this I say DO NOT BOTHER WITH THEM. Their support is absolutely dreadful. So much so I had to resort to this and even after this I'm pretty sure nothing will be done because they've blatantly ignored me FOR A WEEK. I logged a ticket a week ago and all I get back was a suggestion to restart the router and automated responses even though I've sent more than five emails after that. What kind of service is that? Why am I having to hotspot when I have WiFi (OR LACK THEREOF) that I paid for and no assistance from the support team whatsoever???? So much for customer service

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