Rains sorry network service.

I have had no internet for 3 days now, it is a Monday morning and I need to work but my internet is not up and running. I have called the rain team 5 times and no one seems to know when this issue will be resolved. now I have to buy data in order to login for work although I am already paying for WIFI each month without fail.

one of the consultants that I spoke to this morning went as far as saying that he does not know what is happening. I reported this issue on Saturday already, how can there still be no movement when it comes to solving this issue.