CA
Cheryl-lynn Alvan

1 reviews | Active since Apr 2011

07 Oct 2024, 12:19

Rains service not what it proclaims to be

I requested a cancelation on 30 Sep 24 and yet to receive any communication or a call from an agent as their support email suggested. I have followed up 3 times and yet after the cancelation request and subsequent deactivation of services they still debited my account for payment for a service I am not able to make use of.

0
Replies (2)
Rain
Rain's reply07 Oct 2024, 12:46
Official
Hi Cheryl-lynn,

Thank you for bringing the cancelation query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
CA
Cheryl-lynn Alvan's update08 Oct 2024, 19:55
Reviewer Update
Good day

Please check your invoices for when i started the service. I have 2 invoices in Feb of 2020 dated 2nd and 29th.