Rain’s service is shocking — endless issues, zero help, total frustration.

I am extremely frustrated with their service. I have not used their network since December last year, yet I am still being charged every month. Despite multiple attempts to contact them, I have only been met with automated responses. The same issue occurs on your website—ticket numbers are generated, but no one responds. I do not have a contract with Rain; my service was on a pay-as-you-go basis. How can I be charged for something I am not using? More importantly, how am I supposed to cancel a service when they are completely unresponsive? According to their records, I owe R2,300. However, this makes no sense as I have not used your service in months. I don’t even have the router anymore, it was handed in at Queenswood branch! They need to address this issue urgently and advise on how to resolve it. I need confirmation that my account has been closed and that no further charges will be incurred.