1 reviews | Active since Apr 2024
Rain's service horrible
This company's prescription service cancellation process is an absolute nightmare. I took the necessary steps to cancel my monthly subscription via email and phone call on December 1st 2023. Despite this, I was charged double in February 2024. After contacting them and confirming that my subscription was indeed cancelled, they still managed to charge me again at the end of March.
I have been persistent in reaching out, sending a total of 14 emails, and each time I receive a different query number. Hours upon hours have been wasted on the phone trying to resolve this issue, yet I still haven't received reimbur*****t for the three months' worth of charges taken from my bank account.
To make matters worse, they have my bank card details, so cancelling the payments directly with my bank wasn't even an option. I had to go through the hassle of getting a new bank card just to prevent further unauthorized deductions.
I'm now resorting to Hello Peter in hopes of getting a response, as I've been sent a claim form five times already and still haven't seen a refund. This level of incompetence and disregard for customer service is beyond frustrating and unacceptable.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
I'm disappointed to share that despite your ''attempts'' to reach out on April 25th, there's no record of any contact in my call log, not even in the spam folder. However, towards the end of April 2024, there was an attempt to debit my account once again. And the SMSes of my outstanding balance seems 'to reach my above mentioned number just fine every 5 days.
Upon trying to contact your number once more today, I encountered an automated message informing me of my outstanding balance. This is concerning, as I have yet to receive any satisfactory communication regarding this matter.
I intend to call again after 3:30 pm today in pursuit of a resolution. My primary objective is to secure a full reimbur*****t for the unauthorized deductions made from my account in January, February, and March 2024.
Regards
Mariska Coetzee
I'm disappointed to share that despite your ''attempts'' to reach out on April 25th, there's no record of any contact in my call log, not even in the spam folder. However, towards the end of April 2024, there was an attempt to debit my account once again. And the SMSes of my outstanding balance seems 'to reach my above mentioned number just fine every 5 days.
Upon trying to contact your number once more today, I encountered an automated message informing me of my outstanding balance. This is concerning, as I have yet to receive any satisfactory communication regarding this matter.
I intend to call again after 3:30 pm today in pursuit of a resolution. My primary objective is to secure a full reimbur*****t for the unauthorized deductions made from my account in January, February, and March 2024.
Regards
Mariska Coetzee
I am writing to follow up on my previous correspondence regarding the collection of the router. Despite my earlier request, I have not yet received any call from the courier company to arrange the collection. Additionally, I received another SMS on the 20th of May regarding non-payment.Could you please clarify why the cancellation has not been processed yet? What specific feedback are you awaiting before notifying the collections team?I would appreciate your immediate assistance in resolving this matter, as it seems there is a delay in the actions promised.Thank you for your prompt attention to this issue.
I am writing to follow up on my previous correspondence regarding the collection of the router. Despite my earlier request, I have not yet received any call from the courier company to arrange the collection. Additionally, I received another SMS on the 20th of May regarding non-payment.Could you please clarify why the cancellation has not been processed yet? What specific feedback are you awaiting before notifying the collections team?I would appreciate your immediate assistance in resolving this matter, as it seems there is a delay in the actions promised.Thank you for your prompt attention to this issue.
The router has been collected by CCD couriers on the 28th of May REF RNC287982 - it has been delivered to Rain. Please can I get an update on when i will receive my refund?
Regards
Mariska Coetzee
The router has been collected by CCD couriers on the 28th of May REF RNC287982 - it has been delivered to Rain. Please can I get an update on when i will receive my refund?
Regards
Mariska Coetzee