CK
Candice K
1 reviews | Active since Mar 2020
08 Mar 2023, 06:54
Rains ****
Hey Rain!!! Listen Up
At the end of Septembe I went on my app to cancel my sim because I switched to Telkom and it said there will be a call back... no one called back to cancel!!!! So at the end of September i decided to give you guys a call because i could already see i was not getting that call back. The lady says I will still have to pay R497 for November because it's a cancelation fee so I said it's fine whatever. Then October comes and I ask why did I get charged again!!! They said it because I never canceled my account. Which is total nonsense because I spoke to the lady on the phone and your staff never called me back!!! So she says it's canceled now and the R497 cancelation fee will go off November!. November I was charged Cancellation fee.
Next the you know I am paying in December and January!!! December was Christmas so I didn't call and I forgot about it. In January I called and they said they will be refunding my the R497. Apparently I was suppose to get an email to confirm a cancelation and no email = no cancelation. No where does it say this!!!!!!!!!!!!!!!!!!!!!! Why didn't any of your **** employees tell me that crucial part of the cancelation process.
Well guess what!!!!!! February is here and I still have a debit order going off!!!!
Listen what every **** you guys are playing it isn't going to work with me!!!
Give me my refund for all your *********** employees faults!!!
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
08 Mar 2023, 08:07Hi Candice.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply08 Mar 2023, 08:07
Official
Hi Candice.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
CK
Candice K's updateReviewer Update
08 Mar 2023, 10:15Hi! So I actually canceled in September! Due to your *********** staff it was only canceled in January once I started shouting did they cancel!!!! I would also like a report on how many megabytes I have used since September. Also note the sim card did not show on my profile in October and was deactived because of my call in September. So don't come here with your January nonsense 🙄
CK
Candice K's update08 Mar 2023, 10:15
Reviewer Update
Hi! So I actually canceled in September! Due to your *********** staff it was only canceled in January once I started shouting did they cancel!!!! I would also like a report on how many megabytes I have used since September. Also note the sim card did not show on my profile in October and was deactived because of my call in September. So don't come here with your January nonsense 🙄
CK
Candice K's updateReviewer Update
08 Mar 2023, 10:17For everyone reading! This is what their response is: Hi Candice.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Kindly note that you sent a cancellation request in January, in which your services were scheduled for cancellation at the end of the month. A credit was passed for your January invoice so that you were not billed for it, and the last payment you made in February was for your overdue December invoice that was due to be settled in January.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Kindly note that you sent a cancellation request in January, in which your services were scheduled for cancellation at the end of the month. A credit was passed for your January invoice so that you were not billed for it, and the last payment you made in February was for your overdue December invoice that was due to be settled in January.
CK
Candice K's update08 Mar 2023, 10:17
Reviewer Update
For everyone reading! This is what their response is: Hi Candice.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Kindly note that you sent a cancellation request in January, in which your services were scheduled for cancellation at the end of the month. A credit was passed for your January invoice so that you were not billed for it, and the last payment you made in February was for your overdue December invoice that was due to be settled in January.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Kindly note that you sent a cancellation request in January, in which your services were scheduled for cancellation at the end of the month. A credit was passed for your January invoice so that you were not billed for it, and the last payment you made in February was for your overdue December invoice that was due to be settled in January.
CK
Candice K's updateReviewer Update
08 Mar 2023, 10:19BTW it's your staff who puts in the cancellation request so how am I responsible if they didn't do that in September!! Even when you cancel on the app it says you will get a call back. So how am I responsible for your staffs mistakes on not calling me back!!
CK
Candice K's update08 Mar 2023, 10:19
Reviewer Update
BTW it's your staff who puts in the cancellation request so how am I responsible if they didn't do that in September!! Even when you cancel on the app it says you will get a call back. So how am I responsible for your staffs mistakes on not calling me back!!
CK
Candice K's updateReviewer Update
08 Mar 2023, 10:37So there is evidence that I tried to cancel in September! And I was most probably at work. But even then if your call comes up as spam it gets blocked by true caller. I did not receive an email to tell me you tried to call me nor did you try call again. October was when the last payment was suppose to be done. You guys did cancel the simcard! Then proceeded to debit me! November and December I want my money back!
CK
Candice K's update08 Mar 2023, 10:37
Reviewer Update
So there is evidence that I tried to cancel in September! And I was most probably at work. But even then if your call comes up as spam it gets blocked by true caller. I did not receive an email to tell me you tried to call me nor did you try call again. October was when the last payment was suppose to be done. You guys did cancel the simcard! Then proceeded to debit me! November and December I want my money back!
CK
Candice K's updateReviewer Update
08 Mar 2023, 10:38For the readers:
Kindly note that we have received your WebCallMe ticket on the 21st of September and an agent tried contacting you on ***, however they were not able to reach you. The next ticket we received from you was from the 31st of December. December is the last month you were billed for, and December's invoice was settled on the 24th of February.
Kindly note that we have received your WebCallMe ticket on the 21st of September and an agent tried contacting you on ***, however they were not able to reach you. The next ticket we received from you was from the 31st of December. December is the last month you were billed for, and December's invoice was settled on the 24th of February.
CK
Candice K's update08 Mar 2023, 10:38
Reviewer Update
For the readers:
Kindly note that we have received your WebCallMe ticket on the 21st of September and an agent tried contacting you on ***, however they were not able to reach you. The next ticket we received from you was from the 31st of December. December is the last month you were billed for, and December's invoice was settled on the 24th of February.
Kindly note that we have received your WebCallMe ticket on the 21st of September and an agent tried contacting you on ***, however they were not able to reach you. The next ticket we received from you was from the 31st of December. December is the last month you were billed for, and December's invoice was settled on the 24th of February.
CK
Candice K's updateReviewer Update
08 Mar 2023, 10:38Also if that was the last time I was billed for then what the hell is my invoice showing now that I owe you guys money?
CK
Candice K's update08 Mar 2023, 10:38
Reviewer Update
Also if that was the last time I was billed for then what the hell is my invoice showing now that I owe you guys money?
CK
Candice K's updateReviewer Update
08 Mar 2023, 12:28For the readers:
Kindly note that based on your profile, no direct cancellation request was done on the rain website/app to schedule your service for cancellation, and only one ticket requesting a call was created in September in which you were not reached. No other tickets were created in September, and the next ticket you created was on the 31st of December 2022, which is the last month you were billed for.
Please advise on any other cancellation requests you sent in September, how you requested for the cancellation of your service in September/any correspondence or ticket numbers regarding your cancellation request so that we can assist you further.
Kindly note that based on your profile, no direct cancellation request was done on the rain website/app to schedule your service for cancellation, and only one ticket requesting a call was created in September in which you were not reached. No other tickets were created in September, and the next ticket you created was on the 31st of December 2022, which is the last month you were billed for.
Please advise on any other cancellation requests you sent in September, how you requested for the cancellation of your service in September/any correspondence or ticket numbers regarding your cancellation request so that we can assist you further.
CK
Candice K's update08 Mar 2023, 12:28
Reviewer Update
For the readers:
Kindly note that based on your profile, no direct cancellation request was done on the rain website/app to schedule your service for cancellation, and only one ticket requesting a call was created in September in which you were not reached. No other tickets were created in September, and the next ticket you created was on the 31st of December 2022, which is the last month you were billed for.
Please advise on any other cancellation requests you sent in September, how you requested for the cancellation of your service in September/any correspondence or ticket numbers regarding your cancellation request so that we can assist you further.
Kindly note that based on your profile, no direct cancellation request was done on the rain website/app to schedule your service for cancellation, and only one ticket requesting a call was created in September in which you were not reached. No other tickets were created in September, and the next ticket you created was on the 31st of December 2022, which is the last month you were billed for.
Please advise on any other cancellation requests you sent in September, how you requested for the cancellation of your service in September/any correspondence or ticket numbers regarding your cancellation request so that we can assist you further.
CK
Candice K's updateReviewer Update
08 Mar 2023, 12:32How many tickets was I suppose to have in order to cancel? There is no direct way of canceling. And to be honest I waited for your call and I didn't have any missed calls from rain. Truecaller would have shown it's rain.
I then spoke to a lady at rain at the end of September and she told me the last payment will go off in October. How would I have even known that if she didn't tell me? Go find that call!!!!!!! And also why did you guys remove my rain simcard on my app after that call? I'm sick of going back and forth. Give me my refund and leave me alone!!! I want your **** business out of my life and remove my card from your app. It doesn't allow me to do that either.
I then spoke to a lady at rain at the end of September and she told me the last payment will go off in October. How would I have even known that if she didn't tell me? Go find that call!!!!!!! And also why did you guys remove my rain simcard on my app after that call? I'm sick of going back and forth. Give me my refund and leave me alone!!! I want your **** business out of my life and remove my card from your app. It doesn't allow me to do that either.
CK
Candice K's update08 Mar 2023, 12:32
Reviewer Update
How many tickets was I suppose to have in order to cancel? There is no direct way of canceling. And to be honest I waited for your call and I didn't have any missed calls from rain. Truecaller would have shown it's rain.
I then spoke to a lady at rain at the end of September and she told me the last payment will go off in October. How would I have even known that if she didn't tell me? Go find that call!!!!!!! And also why did you guys remove my rain simcard on my app after that call? I'm sick of going back and forth. Give me my refund and leave me alone!!! I want your **** business out of my life and remove my card from your app. It doesn't allow me to do that either.
I then spoke to a lady at rain at the end of September and she told me the last payment will go off in October. How would I have even known that if she didn't tell me? Go find that call!!!!!!! And also why did you guys remove my rain simcard on my app after that call? I'm sick of going back and forth. Give me my refund and leave me alone!!! I want your **** business out of my life and remove my card from your app. It doesn't allow me to do that either.
CK
Candice K's updateReviewer Update
08 Mar 2023, 12:33And you know what!! Go check the rain group on Facebook! It's not only me. I will expose you guys on social media I am sick of this! Your internet sucks so now you have to ***** my money?
CK
Candice K's update08 Mar 2023, 12:33
Reviewer Update
And you know what!! Go check the rain group on Facebook! It's not only me. I will expose you guys on social media I am sick of this! Your internet sucks so now you have to ***** my money?
CK
Candice K's updateReviewer Update
08 Mar 2023, 14:56Why? You have my profile!! I requested a cancellation and you guys said "you tried" to call me. Why do I have to do extra work to find these!! Canceling a shifty service shouldn't be this hard. Only ******** make it this hard!!!!
CK
Candice K's update08 Mar 2023, 14:56
Reviewer Update
Why? You have my profile!! I requested a cancellation and you guys said "you tried" to call me. Why do I have to do extra work to find these!! Canceling a shifty service shouldn't be this hard. Only ******** make it this hard!!!!
CK
Candice K's updateReviewer Update
08 Mar 2023, 15:28For a tip for your business I suggest adding a button that actually cancels the subscription because have you seen hellopeter. There is over 30 chats open that says you guys are ********
CK
Candice K's update08 Mar 2023, 15:28
Reviewer Update
For a tip for your business I suggest adding a button that actually cancels the subscription because have you seen hellopeter. There is over 30 chats open that says you guys are ********