Rain’s responses to complaints are superficial.

Item: Rain
Rating: 1
Author: Siya M

Update (as of 11 September 2025): After Rain’s response on 04 Sept 2025 promising to assist, I have still not been contacted or refunded. This continues to be unresolved despite multiple emails, calls, and even speaking with their cancellation department (where I was hung up on by a staff member named Dom). This lack of follow-through is unacceptable.

Helpful (0)

Replies (2)

Rain's replyOfficial

11 Sept 2025, 17:07

Hi Siya,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply11 Sept 2025, 17:07

Official

Hi Siya,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Siya M's updateReviewer Update

15 Sept 2025, 04:35

Update:

I would like to confirm that Rain has processed my refund, and the funds have now reflected in my account.

While I am satisfied that the matter has finally been resolved, I must note that it required several calls, emails, and ultimately escalation to ICASA before proper action was taken. The process was frustrating and time-consuming, and I believe Rain can improve its handling of billing queries and customer communication.

That said, I appreciate that the issue has been concluded, and hope Rain ensures smoother resolution for other customers going forward.

Siya M's update15 Sept 2025, 04:35

Reviewer Update

Update:

I would like to confirm that Rain has processed my refund, and the funds have now reflected in my account.

That said, I appreciate that the issue has been concluded, and hope Rain ensures smoother resolution for other customers going forward.