Rain's refusal for cancellation

Item: Rain
Rating: 1
Author: Nande M

I cancelled rain on the 25th of May, owing them nothing. They said they would only process the cancellation after receiving the router; returned the router to the Queenswood Rain store the next day 26th May 2925. They still haven't processed the cancellation even today and keep adding money for usage. I've been following up without any assistance.

Helpful (0)

Replies (3)

Rain's replyOfficial

30 Jun 2025, 09:02

Hi Nande

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain.

Rain's reply30 Jun 2025, 09:02

Official

Hi Nande

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain.

Nande M's updateReviewer Update

04 Jul 2025, 15:40

I was in a strategic meeting that day and you called twice and never called again. You can call me on Monday or Tuesday after 10am.

Nande M's update04 Jul 2025, 15:40

Reviewer Update

I was in a strategic meeting that day and you called twice and never called again. You can call me on Monday or Tuesday after 10am.

Nande M's updateReviewer Update

11 Jul 2025, 16:47

You've not called me again. I need this issue to be resolved.

Nande M's update11 Jul 2025, 16:47

Reviewer Update

You've not called me again. I need this issue to be resolved.