Rains POOR SERVICE AND NO CARE STAFF

So it seems like Rain will assist ... when the rain comes. Sadly this was not my first time with this absolute, unamazingly POOR SERVICE.

So from Sunday to close of Business yesterday, Rain has not once returned our calls with a solution to signals or sending a technician or even a time frame of the escalations that they so do in oder to pass the buck. So from Sisolisia to Verdette (first they couldn't call me back because NOW ALL OF A SUDDEN they don't cover our area anymore. We have spoken to more individuals the has not returned our calls for ANY SERVICES assisting with signal related problems.

Reference NUMBERS: ***8, ***8, ***8, ***9 No assistance from anyone. IT HAS BEEN ESCALANTED. is all we hear. When we ask to speak to management Arasha (indian lady) PlAINLY REFUSE TO TRANSFER US - AND THEN THE CALL GETS PROPPED WHILE WAITING TO BE TRANSFERRED.

According to Rupha she is not allowed to give her Teamleader Surname and all I got is his name is Shassiy she did not want to supply his email address or even request Him to Call for us. SHE IS NOT ALLOWED.

I'm working from home and need my wifi to provide.I have subsequently nor been able to attend to my clients And today a new day starts and we are exactly we're we were yesterday. We have spend collectively 3 hours on OUR phone with our AIRTIME - AS THEY DONT CALL YOU BACK AS PROMISED OR EVEN OFFER CURTISY IN CALLING YOU BACK WHILE THEY PLACE YOU ON HOLD.

Rains CHILLED OUT, NO CARE NO RESULTS ATTITUDE has once again left me thinking about the non existing Protocall or even the urgency in which they handle there business. Please can there be a SUPERIOR contact us back with Results to this matter. All info regarding matter I will gladly share.

Rains operates with the mindset that they are doing there clients a favor to assist.

Tersia Murray *** Roger Murray ***

Keep well