RAIN'S POOR SERVICE

I tried Rain out for a month. The sales person at the counter where I picked up router, did not activate the Sims cards. I only realized this wen I tried getting onto Rain talk later that afternoon. I contacted their support the next day and was asked for the codes and was told it will be escalated. Nothing was done and tried again and was told they have to deliver two new sim cards. That also did not happen. I sent emails for them to cancel their services but that also did not happen. After a month I was disconnected. Ten days later they debit my account without my permission. By this time I had already contracted with another service provider. I'm now trying to get them to refund me as I am not using their services. Several times their consultants on the support lines put me on hold for over an hour and nothing happens and everything goes silent. It leads me to believe that their support department is a ****. I will not recommend Rain to anyone else. They boast about their router but I cannot get connection over 20 meters away. I am very disappointed.