Rain"s Poor Customer Service

Item: Rain
Rating: 1
Author: Anthony J

I have been using Rain now for Nearly 4 Years. I moved to Mossel Bay and my signal was junk. I contacted them and they sent me a new Sim card and Router. They were suppose to cancel the old sim! The account has now been debited for double the amount for the last 3 months. I have contacted them and still no joy. Hopefully they will see this and contact me as this is bull that I have to pay double for a service that I am only using 1 Router and sim for!!!!

Helpful (0)

Replies (2)

Rain's replyOfficial

01 Jun 2025, 10:29

Hi Anthony J,

Thank you for bringing this to our attention. We're sorry to hear this has been your experience.

We're looking into the query; we will be in touch to further assist.

Regards,
rain.

Rain's reply01 Jun 2025, 10:29

Official

Hi Anthony J,

Thank you for bringing this to our attention. We're sorry to hear this has been your experience.

We're looking into the query; we will be in touch to further assist.

Regards,
rain.

Anthony J's updateReviewer Update

01 Jun 2025, 10:36

Please see email # ***3
This was from one of your supervisors.
Clearly stating that I will have a credit and that the old sim has been cancelled.

Anthony J's update01 Jun 2025, 10:36

Reviewer Update

Please see email # ***3
This was from one of your supervisors.
Clearly stating that I will have a credit and that the old sim has been cancelled.