Rains poor customer care

Hello Peter,

It has been over a month of my wifi not working, sometimes it comes on for 10 mins then it's back off. I have called in and sent tickets to thier customer yet I am still battling and they took the full payment amount in June yet I did not have wifi for half the month. I also downgraded last month yet they didn't charge me the downgrading amount. Every time I speak to an agent they tell me my problem will be assessed and fixed in 24 to 48 hours yet its been OVER A MONTH! They also have no communication with thier customers regarding the damage to thier towers in my area, I found out about this through a group. If the loadshedding is affecting the towers they should put a plan of action in place as we live in South Africa and loadshedding has been happening for years. Rain please assist me as wifi has become a crucial part of business planning aswel as we need this to opperate.