LK
Ludwig K
1 reviews | Active since Dec 2019
07 Jul 2020, 16:46
Rain's pathetic client service
I have requested support on the 2nd of July and received an email on the 3rd that RAIN would get back to me within 24-48 hours. My reference number is ***. My banking details are correct (first payment was seamless) an I have sufficient funds available. Rain accounts department refunded us one months' service fee as they "thought" it was wrongfully deducted? Today is 4 days (16:30) later and this is even past the 48 hours if only working days are counted. This is an ITC company that is best equipped to provide a seamless service to its clients.
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Replies (2)0
Replies (2)
Rain's replyOfficial
07 Jul 2020, 17:49Hi Ludwig
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply07 Jul 2020, 17:49
Official
Hi Ludwig
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
LK
Ludwig K's updateReviewer Update
09 Jul 2020, 13:39Dear Fatima, On the 7th you indicated that someone would contact me - alas .... no communication, no internet nothing.... I must say you did not indicate when someone would contact me but today is the 9th and I am still without service. Why is it so difficult to provide a service to a paying and willing client? Will I get pro-rata credit? When will my service be functional? There are now 4 incidents registered on your "help service" ***; ***; *** and ***
Regards
Regards
LK
Ludwig K's update09 Jul 2020, 13:39
Reviewer Update
Dear Fatima, On the 7th you indicated that someone would contact me - alas .... no communication, no internet nothing.... I must say you did not indicate when someone would contact me but today is the 9th and I am still without service. Why is it so difficult to provide a service to a paying and willing client? Will I get pro-rata credit? When will my service be functional? There are now 4 incidents registered on your "help service" ***; ***; *** and ***
Regards
Regards