1 reviews | Active since Dec 2019
Rain's ongoing useleness.
It seems that Rain was not satisfied with them providing a **** poor product that never once in the two years we had it, supposed to be "top of the range 5G", never once did it even come close to their marketed speeds. Not satisfied with this rain also never bothered to fix the problem when reported to them. BUT when I raised the issue here on Hello Peter, a miracle happened, within 30mins of my Hello Peter complaint, I received a rain email. BUT when I responded with my complaint rain immediately reverted back to their useless service and instantly the "same old, same old" continued. So I decided to boot rain. After googling service providers I app**** with Afrihost WOW what a fantastic refreshing difference. I app**** for their 200mbs uncapped fibre service, I was informed that the whole process would take 4 to 7 weeks and I was happy to live with that so I could get rid of rain. WOW!!! AGAIN WOW, THREE DAYS later everything was installed AND we are CONSISTENTLY getting between 190mbs and 200mbs. By the way Rain with that extra monthly debit you put through my account, buy a dictionary and "readup what consistently means". So the rain saga is not over... rain contacted me to arrange for the collection of they router unit. They said they would collect in the first week of March. Surprise surprise they only collected in the last day of the 2nd week of March, they couldn't even get that right.....But wait there is more. Today rain contacts me and had the cheek to tell me that I had returned an EMPTY box and that I would be liable for R4000 if I did not return the Router. So I phoned and emailed them and told them to ***** themselves. I have a receipt for the collection and the collect guys even checked the router and transformer before giving me the receipt. The moral of the story is IT NEVER RAINS BUT IT POURS.
