Rains nonsensical connection and unprofessional agent

Almost a month later and nontechnician has come to review my internet connection. Rain escalated their service from R529 to R595 without even a notification. So I'm paying for a ****py internet connection that constantly reboots itself.

No one came to my house to do anything, the technician scheduled an appointment and never showed up. The router is still restarting itself all the time. Please send me the proof of that device swap which he claims to have done.

I'm paying R600 for a device which restarts itself 5 times in an hour which is nonsense, you are very quick to send payment reminders however you fail to provide uninterrupted internet connection. You must decide whether you want to be a service provider or not as I have been having problems with you from day 1

I'm sick of this nonsense from rain as no one came to my house and no swap out happened. I still have the same issue and the same router. You are responding without proof nor can you confirm that the swap out happened. I called your customer service and was informed that the technician updated notes for a swap out however it hasn't been done. You didn't bother to go and perform a thoughrough check on your books. I await feedback on when the swap out shall happen. The reference for my case is #***2 - rain support outgoing call. Before you respond to me again make sure that your technicians have indeed done their job. I pay rain monthly and have been experiencing this issues for 3 months with no assistance. Again decide whether you want to be a service provider or not