Rains nonsencical signal

On Wednesday afternoon I made a call to rain informing them about my signal issues and the router connecting without internet. I was then informed by the consultant he will escalate the matter and a technician would give me a call on Friday I called again to follow up and was told the matter would be escalated again and a technician would call me as the 5G tower is down. I then asked why am I not connected to 4G automatically as per communication sent to us in January? The response was both towers are down. I spent the entire weekend without any internet connection, I had to spend R400 on data to connect all devices in the household to function