Rains non existent complaint follow up

My router has been giving issues for 3 months were it restarts itself 5 times in an hour. The issue was reported, and a technician was due to come to and check the unit however no one came. I have informed rain that no one came and they tell me that my unit is replaced. I still have the same router which was issued to me over 3 years ago which is now faulty. I called rain customer care and the agent confirmed that the unit is yet to be swaped out so I'm not sure whether the lady who responds to people on social media is well informed as it seems like they are clueless nor do they do thoughrough checks. My call reference for the router swap out date is #***2 - rain support outgoing call and I am yet to receive a response on when they will collect or fix this persistent issue.

Rain must decide whether they want to be an internet service provider or not as I cannot be expected to pay mo they for a ****ty internet connection.