RAINS IS THE WORST!

I have been struggling to get a hold of the customer service from Rain. There's a refund request I have sent to them however I haven't heard from them. I logged a call and I was supposed to get a response from them however I still don't have any word from them. I can understand their contact center isn't operational at the moment but as a company delivering a service, you should have a contingency plan in place already to take care of your customer's requests. I am utterly disappointed with their lack of service and have been logging multiple calls and hoping they will get back to me or acknowledge my query but I haven't received any input. APPALLING REALLY!