RAIN's Incapabiity to contact their customer and solve problems

Lodged a complaint last week. Got an e-mail that I will be contacted within 48 Hours. No Contact made. RAIN did ask forr my e-mail address on this site, which I supp**** on this site. No contact yet. For RAIN, here is my e-mail address again : *** and I hope I can get this issue resolved. In all fairness, I think RAIN should not charge me at the end of the month, since I hardly had internet access. After my initial Hellopeter complaint, the internet restored to normal usage for a day or two, but now again is intemittently on. Thi s will be my last attempt to restore my internet, after which I will have to find another provider.

I also ordered a new simcard for a friend of mine, but it is not successfull. I dont know if rAIN has the capacity to handle simple requests