Rain's Hello Peter 'support' person calls back with no apologies or solution for their faulty systems.

The person from Rain has called me to try and resolve a review that I posted with the following issues. 1. Myrain app is telling me I have 2 GB/60m0s/99 SMS on sim card 2 and 1.87 GB/60m/0s/100sSMS on Sim 3 - however when I try and use the mobile service there is no data. This man called and said that it is incorrect I have 0 data on Sim2 AND 1.83 on Sim3. I asked him - so why is that and he can't explain and did not even apologise. I asked him to give me access to his backend - so I can get accurate figures - as clearly they Customer Service interface is not at all reliable. The frustration is that I was left without any form of communication while travelling - as I could not access anything on my phone and my car broke down. 2. The telephone numbers *** is ONE SPARK INSURANCE and *** is invalid and there is Norway except through Hello Peter to get in contact with them. The customer whatever has no option for what I just explained!!!! WHY DON'T THEY SUPPLY THE PUBLIC WITH A CONTACT TELEPHONE NUMBER. 3. Their idea of resolving this is getting someone to call me back and tell me that I have no data and YET Myrain App is still telling I do have and that I used 1.2 gigs on the 20th - which I disputed. They believe that the problem is solved - because I did use the data - however there interface showing me my usage is incorrect. They say that the data usage they were looking at is correct - However the data usage that the client is seeing IS ALLOWED TO BE INCORRECT. It is like money goes out of your bank account, but your balance is not showing it, But the customer is not allowed to get the accurate balances and when everything is gone - the customer has no leg to stand on as he was not aware that they were emptying out his account. BUT it is not the banks fault for not giving the customer a true reflection of the account because of a fault in there reporting system.

I don't know how to get this resolved - maybe someone can call me back and explain why this happened and maybe compensate the client for the inconvenience it caused. And not explain or apologise for their faulty app and offer some sort of compensation for this inconvenience.

None the less I can't understand what kind of customer relationship person calls me without being able to give me a solution to how to check my actual data usage when their App is unreliable.

Also the minutes that they promise is useless as I found out when I tried calling from RainTalk when I broke down. I re**** on their MyRain data, which caused me to be stranded without being able to use the minutes because the usage showing on the MYRAIN app is incorrect.