Rain's Extremely Poor Customer Service and Support

I recently opened a Rain One account which comes with a 5G router and 2 sim cards. These sim cards have never worked before because they don't have network. I have been calling Rain for the past 3 WEEKS to try and get this issue resolved but they are still unable to give me a solid answer as to when the network problem will be fixed. I'm constantly told that my ticket has been escalated but every time I speak to a new agent, I am told that my ticket was not escalated on the previous call but will be done. I am so utterly disgusted and dissatisfied with the customer service at Rain as the agents are rude, ******** and do not follow through on their promises. What I also hate is the fact that if I don't call Rain, Rain doesn't bother calling me to update me with what's happening. This is the poorest customer service I've ever received in my life! I am paying for these sim cards and it doesn't make sense to me why they still haven't been activated even a month after my subscription started. All that needs to be done is activation of the sim cards! What's so difficult??? I am going to cancel my subscription with Rain because this is not a way that you treat your "VALUED" customers!!! If you're considering getting Rain, don't do it. YOU WILL REGRET IT!!!