Rain's Disappointing Service

Last year, I contacted Rain while staying on a farm. They assured me I would have connectivity, so I signed up and they delivered a modem. After installation, I was faced with painfully slow speeds between 1.26 and 1.56 Mbps. I reached out to their support team, who gave me various suggestions to improve the speed—none of which worked. I tried moving the modem all around the house with no success. There was no 5G connectivity as promised, and when I inquired about getting a 4G modem instead, I was informed they no longer offer it.

After all these failed attempts, I requested to cancel the contract because Rain simply couldn’t provide the service they had promised. I stopped using the modem entirely due to its futility, and I waited for them to collect it, which they eventually did. Despite this, I continue to receive notices claiming I’ve defaulted on payments for R529. My question is: what exactly am I paying for?

I’ve called their accounts department hoping they could review my emails with the support team, but to my surprise, I was told they don’t have an email for this purpose. To make things worse, calls to their accounts team either get cut off or the line is so bad that they can’t hear you.

This is beyond unacceptable. I refuse to pay for a service I never received, and I have proof of non-service delivery—though I, apparently have no way to present it to their "emailless" accounts department. Rain’s service is rotten, and enough is enough. I am pretty sure they can check back on their records and see exactly what the speeds was and that I did not receive service from them.