Rain's customer service sucks!!

There are a lot of internet service providers out there that you can choose from. I would have saved myself a lot of dismay and disappointment in the customer service I received from Rain, had I chosen other internet services and not Rain! I previously had a router with Rain since 2020 which stopped working 3 weeks ago in September 2024. I simply asked for a replacement of that router - and this replacement took about 3 weeks to arrive. I kept calling Rain's call center which is based somewhere in the world where call center agents do not have the ability to resolve an issue and was quite evident that the agents read out a script on the phone- I have never been so frustrated by a service provider.