Rain's customer service and technical support system is extremely frustrating and inefficient. I experienced a broken router for two weeks in January, and despite multiple attempts to get help, it wasn't until I wrote a negative review on Hello Peter that

Rain's customer service and technical support system is extremely frustrating and inefficient. I experienced a broken router for two weeks in January, and despite multiple attempts to get help, it wasn't until I wrote a negative review on Hello Peter that I finally got some assistance.

The fact that I had to resort to public shaming in order to get a response is unacceptable. And now, to top it all off, I am being asked to pay the full amount for a service that was essentially nonfunctional for half a month.

I am extremely disappointed in Rain's handling of my issue and would caution others to think twice before signing up for their services. A company that prioritizes profit over customer satisfaction is not one that deserves my business.