MN
Merran N
1 reviews | Active since Mar 2022
02 Sept 2023, 19:30
Rains Billing Nonsense
Paid for the service on the 26th as per every month ,today the service has stopped for Non Payment. Called the Call Centre ,still waiting for feedback. Highly Frustrated!!!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
02 Sept 2023, 19:52Hi Merran,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
Rain's reply02 Sept 2023, 19:52
Official
Hi Merran,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
MN
Merran N's updateReviewer Update
02 Sept 2023, 19:56Thank you, please treat this as URGENT as my 2 boys aren't happy they can't watch their programmes.
MN
Merran N's update02 Sept 2023, 19:56
Reviewer Update
Thank you, please treat this as URGENT as my 2 boys aren't happy they can't watch their programmes.
MN
Merran N's updateReviewer Update
03 Sept 2023, 08:38Good Day,
Please note the services haven't been restored as yet.
I've sat on the phone for nearly an hour waiting to speak to an agent.
Looks like it's time to cancel.
Please note the services haven't been restored as yet.
I've sat on the phone for nearly an hour waiting to speak to an agent.
Looks like it's time to cancel.
MN
Merran N's update03 Sept 2023, 08:38
Reviewer Update
Good Day,
Please note the services haven't been restored as yet.
I've sat on the phone for nearly an hour waiting to speak to an agent.
Looks like it's time to cancel.
Please note the services haven't been restored as yet.
I've sat on the phone for nearly an hour waiting to speak to an agent.
Looks like it's time to cancel.
MN
Merran N's updateReviewer Update
05 Sept 2023, 08:33Good Day,
It's now been 4 days with no service.
I've called in multiple times with no sign of resolution.
I've been told this is now escalated to the Billing Department but I haven't heard anything as yet.
New Reference Number: ***3
Please advise Urgently via a PUBLIC REPLY.
It's now been 4 days with no service.
I've called in multiple times with no sign of resolution.
I've been told this is now escalated to the Billing Department but I haven't heard anything as yet.
New Reference Number: ***3
Please advise Urgently via a PUBLIC REPLY.
MN
Merran N's update05 Sept 2023, 08:33
Reviewer Update
Good Day,
It's now been 4 days with no service.
I've called in multiple times with no sign of resolution.
I've been told this is now escalated to the Billing Department but I haven't heard anything as yet.
New Reference Number: ***3
Please advise Urgently via a PUBLIC REPLY.
It's now been 4 days with no service.
I've called in multiple times with no sign of resolution.
I've been told this is now escalated to the Billing Department but I haven't heard anything as yet.
New Reference Number: ***3
Please advise Urgently via a PUBLIC REPLY.
MN
Merran N's updateReviewer Update
05 Sept 2023, 13:46Good Day,
As I've advised your team in the contact centre that my payment date is the the 25th of every month, you can verify this on your system over the last 6 months.
I did make payment on the 25th of August just like every other month, why would I make payment again on the 1st when my payment date is the 25th??
If you would like I can forward you my bank statements to also verify my past payments have been on the 25th.
As I've advised your team in the contact centre that my payment date is the the 25th of every month, you can verify this on your system over the last 6 months.
I did make payment on the 25th of August just like every other month, why would I make payment again on the 1st when my payment date is the 25th??
If you would like I can forward you my bank statements to also verify my past payments have been on the 25th.
MN
Merran N's update05 Sept 2023, 13:46
Reviewer Update
Good Day,
As I've advised your team in the contact centre that my payment date is the the 25th of every month, you can verify this on your system over the last 6 months.
I did make payment on the 25th of August just like every other month, why would I make payment again on the 1st when my payment date is the 25th??
If you would like I can forward you my bank statements to also verify my past payments have been on the 25th.
As I've advised your team in the contact centre that my payment date is the the 25th of every month, you can verify this on your system over the last 6 months.
I did make payment on the 25th of August just like every other month, why would I make payment again on the 1st when my payment date is the 25th??
If you would like I can forward you my bank statements to also verify my past payments have been on the 25th.