Rain’s Bad service

Rain did me very bad , I gave them a call last month as I wanted to upgrade my package. The consultant whom I didn’t take her name assisted me and then asked me my banking details to pay 1 rand then I gave her the details only to find out now that she changed the billing details without my concerned and they billed me from that account she requested for once off 1 rand billing. Now to my surprise this nor they have billed me more on the account I’ve never even gave any consent to. I picked up the phone and called them and asked why billing me more and the guy said i didn’t cancel the old account, which old acc when I’m using the very same SIM card then he transferred me to the cancellation department the lady then said they billed the prorata fees of which she couldn’t go in details she was pinning a lot of things of which I re corrected her because she wanted to say I’m behind with the payment then I said no then she came up with another story. Date 31 May 2024 22 May 2024 30 April 2024 31 March 2024 29 February 2024 Amount R1,208.35 R115.16 R479.00 R479.00 R479.00 That is my statement I even said go back and listen to my previous recordings . Nothing was explained to me that they’re going to add some extra charges. I’m so ****ed right now I’ll make sure that come month end I’m cancelling this whole thing. I’m going to use what I’ve paid for .