KM
Kabelo M
1 reviews | Active since May 2019
23 Mar 2022, 18:38
RAIN's appalling customer service
I am really appalled by the type of service I have received from RAIN. Received my brand new 5g router yesterday 22/03/2022 around 17h00. It has not worked, made calls to the company since last night. 24hours later I still have not received any solution. To make matter worse with all rhe inconvenience cause, they want to send a technician to come and check if the router is faulty. Have had a good relationship but this horrible experience is just too much.
Worse whoever that gets an escalated call does not even get bac/call or send email.
Am really really disappointed and if only they had an office that I can visit to vent my dissatisfaction.
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Replies (2)KM
Kabelo M's updateReviewer Update
23 Mar 2022, 18:59How long will I know about the update if 24 hours has passed and yet no solution? And who's "we" after all the calls I made with no solution?
KM
Kabelo M's update23 Mar 2022, 18:59
Reviewer Update
How long will I know about the update if 24 hours has passed and yet no solution? And who's "we" after all the calls I made with no solution?
KM
Kabelo M's updateReviewer Update
25 Mar 2022, 21:0272 hours and still the query raised is still unresolved. How and when will I be assisted? Why can't Rain just fetch the damn router? Now my benefits are being exploited
KM
Kabelo M's update25 Mar 2022, 21:02
Reviewer Update
72 hours and still the query raised is still unresolved. How and when will I be assisted? Why can't Rain just fetch the damn router? Now my benefits are being exploited