Rain's Accounting Sucks

Dear Rain,

Although the service delivery I received while using your product was excellent, the service after I canceled the service was shocking at best.

I canceled my service, and as promised, arranged for the router I have had for over 3 years, to get collected, as per your cancellation message, you can only cancel my account once the router has been collected.

I arranged for this before the start of the next month so that I could ensure that an entire month's lapse for the account cancelation to take effect, and low and behold, I get furnished an R0 invoice and the monthly bill is still being charged against my card.

I emailed, I phoned and absolutely nothing has been done. July has now started and I'm being told that my account will be debited again, making it the second month after I canceled my service with you guys.

I'm sure that furnishing me with R0 and then taking money off my account is a *****.

I need my account terminated and last month I got the debited returned to me.