FS
FADILLA S
1 reviews | Active since Nov 2024
21 Nov 2024, 08:37
RAIN...RAIN GO AWAY!!!
@rainSouthAfrica It’s over a month now that I’m trying to cancel my Rain service. I’ve spoken to 4 agents each requesting for payment! What for???!!! I cancelled on your app, only to be sent a Whatsapp and then calls from 4 different agents that cannot find a note on your system about my cancellation request. But I was told to have the router ready for collection by a courier company. Which also, never happened🙄 What’s happening over there? No communication in your departments or are you deliberately ignoring my request so you can debit me continuously. I’m extremely frustrated and annoyed by the lack of communication and incompetence.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
21 Nov 2024, 09:24Hi Fadilla,
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply21 Nov 2024, 09:24
Official
Hi Fadilla,
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
FS
FADILLA S's updateReviewer Update
21 Nov 2024, 09:31Your reply means nothing to me.
Take some action rather than being a keyboard warrior defending your pathetic service and ******** debit orders.
If 1 more consultant calls for a payment, I will file a case of harassment and then also ***** for ******** debit orders.
REMOVE MY BANKING DETAILS PERMANENTLY FROM YOUR SYSTEM - CANCEL MY DAMN ACCOUNT - COLLECT YOUR PRETTY BUT USELESS ROUTER
Take some action rather than being a keyboard warrior defending your pathetic service and ******** debit orders.
If 1 more consultant calls for a payment, I will file a case of harassment and then also ***** for ******** debit orders.
REMOVE MY BANKING DETAILS PERMANENTLY FROM YOUR SYSTEM - CANCEL MY DAMN ACCOUNT - COLLECT YOUR PRETTY BUT USELESS ROUTER
FS
FADILLA S's update21 Nov 2024, 09:31
Reviewer Update
Your reply means nothing to me.
Take some action rather than being a keyboard warrior defending your pathetic service and ******** debit orders.
If 1 more consultant calls for a payment, I will file a case of harassment and then also ***** for ******** debit orders.
REMOVE MY BANKING DETAILS PERMANENTLY FROM YOUR SYSTEM - CANCEL MY DAMN ACCOUNT - COLLECT YOUR PRETTY BUT USELESS ROUTER
Take some action rather than being a keyboard warrior defending your pathetic service and ******** debit orders.
If 1 more consultant calls for a payment, I will file a case of harassment and then also ***** for ******** debit orders.
REMOVE MY BANKING DETAILS PERMANENTLY FROM YOUR SYSTEM - CANCEL MY DAMN ACCOUNT - COLLECT YOUR PRETTY BUT USELESS ROUTER
FS
FADILLA S's updateReviewer Update
21 Nov 2024, 09:32***
You should be able to navigate your way with this info...I hope.
You should be able to navigate your way with this info...I hope.
FS
FADILLA S's update21 Nov 2024, 09:32
Reviewer Update
***
You should be able to navigate your way with this info...I hope.
You should be able to navigate your way with this info...I hope.
FS
FADILLA S's updateReviewer Update
21 Nov 2024, 11:31Considering your turn around time, I would like a response by close of business TODAY.
FS
FADILLA S's update21 Nov 2024, 11:31
Reviewer Update
Considering your turn around time, I would like a response by close of business TODAY.
FS
FADILLA S's updateReviewer Update
21 Nov 2024, 11:33Perhaps you should have more consultants working on customer services rather than escalations so that you have less complaints.
If only your customer service could answer as fast as you do on Hellopeter
If only your customer service could answer as fast as you do on Hellopeter
FS
FADILLA S's update21 Nov 2024, 11:33
Reviewer Update
Perhaps you should have more consultants working on customer services rather than escalations so that you have less complaints.
If only your customer service could answer as fast as you do on Hellopeter
If only your customer service could answer as fast as you do on Hellopeter
FS
FADILLA S's updateReviewer Update
21 Nov 2024, 11:52Your advice has been received with a pinch of salt!
FS
FADILLA S's update21 Nov 2024, 11:52
Reviewer Update
Your advice has been received with a pinch of salt!
FS
FADILLA S's updateReviewer Update
25 Nov 2024, 11:19To date no-one has called to resolve the matter.
They only interested in a debit order that's not even due.
Please remove my banking details and confirm that you have done so because you no longer have authority to debit my account, if you do, that is *****!!!
I haven't dealt with a more useless company when it comes to customer service.
Probably the reason why you can't call them, they'll call you.
They only interested in a debit order that's not even due.
Please remove my banking details and confirm that you have done so because you no longer have authority to debit my account, if you do, that is *****!!!
I haven't dealt with a more useless company when it comes to customer service.
Probably the reason why you can't call them, they'll call you.
FS
FADILLA S's update25 Nov 2024, 11:19
Reviewer Update
To date no-one has called to resolve the matter.
They only interested in a debit order that's not even due.
Please remove my banking details and confirm that you have done so because you no longer have authority to debit my account, if you do, that is *****!!!
I haven't dealt with a more useless company when it comes to customer service.
Probably the reason why you can't call them, they'll call you.
They only interested in a debit order that's not even due.
Please remove my banking details and confirm that you have done so because you no longer have authority to debit my account, if you do, that is *****!!!
I haven't dealt with a more useless company when it comes to customer service.
Probably the reason why you can't call them, they'll call you.
FS
FADILLA S's updateReviewer Update
25 Nov 2024, 11:43Please send me a statement confirming the same.
Unfortunately, I cannot take your response at face value. Rain is not a trustworthy company to deal with.
I also want to see that my banking details have been removed.
Previous experience with Rain is that you continue debiting even after a year of the contract being cancelled.
Unfortunately, I cannot take your response at face value. Rain is not a trustworthy company to deal with.
I also want to see that my banking details have been removed.
Previous experience with Rain is that you continue debiting even after a year of the contract being cancelled.
FS
FADILLA S's update25 Nov 2024, 11:43
Reviewer Update
Please send me a statement confirming the same.
Unfortunately, I cannot take your response at face value. Rain is not a trustworthy company to deal with.
I also want to see that my banking details have been removed.
Previous experience with Rain is that you continue debiting even after a year of the contract being cancelled.
Unfortunately, I cannot take your response at face value. Rain is not a trustworthy company to deal with.
I also want to see that my banking details have been removed.
Previous experience with Rain is that you continue debiting even after a year of the contract being cancelled.
FS
FADILLA S's updateReviewer Update
25 Nov 2024, 12:19Why not?
I am entitled as a paying customer to receive a statement, in fact legislation prescribes that.
Send the email, as per my request but I still want a statement.
I am entitled as a paying customer to receive a statement, in fact legislation prescribes that.
Send the email, as per my request but I still want a statement.
FS
FADILLA S's update25 Nov 2024, 12:19
Reviewer Update
Why not?
I am entitled as a paying customer to receive a statement, in fact legislation prescribes that.
Send the email, as per my request but I still want a statement.
I am entitled as a paying customer to receive a statement, in fact legislation prescribes that.
Send the email, as per my request but I still want a statement.