RainOne Upfront Fee?!

On 20 February 2024 I signed up online for RainOne. I was then asked to collect the router where I would only pay a pro-rata fee that was R124.89 because I was only going to start using it from 25 February. This was meant to be a fee for the four day period between 25 February to 29 February, and then they would charge their monthly fee from 1 March for March 2024.

Instead when I arrive to collected, I was coerced into paying the full amount of R595 for the service for March in order to collect the router, which I did.

Rain then debits me again on 1 March another R595, an amount that was never communicated online nor in person at collection.

There was no information that was shared to me by Rain about a RainOne Upfront Fee otherwise I would have gone elsewhere.

I spoke with an agent on the phone after various other attempts. He assured me that Rain would only this month (1 April for April) be debiting this pro-rata fee and I would thus not pay the full amount because I had paid twice in the space of four days an amount totalling R1190 between 25 February - 29 February.

My account number is ***0. Refund my money please. This is ********* business practice because even when I go online to reenact the RainOne purchase there is NOTHING about a RainOne Upfront Fee. Refund my R595!