Raining *******

In October, I order a 5G Rain Router and Sim. I decided to return it because of terrible network coverage and therefore, didn't want it anymore. Rain makes it so easy to get through to them while purchasing, yet so difficult when wanting support or a help with a simple query.

When you call Rain, you never get through to them because they never pick up the phone. When you email them, they take time to respond and when they do, it's automated and of no use to you whatsoever!

Before I got the router, I remember speaking to consultant over the phone, She said it would be possible to do a refund if I encounter any issues, but that was not the case. After multiple emails and calls to them in October, my refund has not been made and I still have a Router i do not want - it's November now!

There was one consultant by the name of Mogamat Yusuf Kenny, who was assisting me with signing up. He was so friendly until I wanted a refund. I sent him an email asking him for help but all he did was send a mail back saying he was busy and out of the office. All of a sudden, I received a call from Rain, but as soon as I picked up it was transferred to an endlessly ringing dial tone, with no one answer until I dropped the call!! Absolute nonsense!!!

If you're reading this review and considering joining Rain, don't bother! Don't waste your time & money! It was also my first but last time ever, of becoming a Rain customer!!

Never again!!

NB: I want my refund!