Raining problem

When I upgraded to 5g the 101 I thought this is going to be peace of mind instead it's a nightmare with *********** agents it's been 2 days without internet. Working from has turned horrible for me. Sometimes this works in our advantage when it comes to spending money. Now I spent more buying data and airtime to make phone calls trying to get internet back. Two agents Paven and Namhla failed to meet any of the expectations. Worse of all Namhla who could not give a call back this morning after I ran out airtime. I am yet to receive a call after numerous I went to their website and stated my network problem. It's frustrating and annoying. Now we have to go the office me and my partner. This is a huge inconvenience. When I upgraded they wanted to charge me R895. 45 because they say I did not cancel my 4g but on the 5th of Feb I phoned them to cancel immediately because I am taking 5g. They wanted me to pay for a service I didn't use while I am using their so called best 5g service. ******, I had fight and produce evidence for them to credit me however they charged me for the 5 days I used 4g not full month.