DS
DANIEL S
1 reviews | Active since Sept 2023
08 Jun 2024, 01:03
Raining LIES
I am without internet for more than 5 days, and it's not like I have not been calling customer service. I have been calling every other day. I have not skipped one payment but I am being told I owe R1190. I liked the service so much I took a package for a family member. Now this. I have canceled the extra service but still owing money. Customer service says we will fix this, and then the same issue arise. Lies, upon lies is the service that Rain provide
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
08 Jun 2024, 08:02Hi DANIEL S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply08 Jun 2024, 08:02
Official
Hi DANIEL S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
08 Jun 2024, 14:04Hey DANIEL S,
Please be advised we do see that you have an outstanding balance of R1190 that requires payment. Please note that you had two services and cancelled, the outstanding balance would be for the services used, you can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts.
Regards,
rain.
Please be advised we do see that you have an outstanding balance of R1190 that requires payment. Please note that you had two services and cancelled, the outstanding balance would be for the services used, you can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts.
Regards,
rain.
Best regards,
Rain's reply08 Jun 2024, 14:04
Official
Hey DANIEL S,
Please be advised we do see that you have an outstanding balance of R1190 that requires payment. Please note that you had two services and cancelled, the outstanding balance would be for the services used, you can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts.
Regards,
rain.
Please be advised we do see that you have an outstanding balance of R1190 that requires payment. Please note that you had two services and cancelled, the outstanding balance would be for the services used, you can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts.
Regards,
rain.
Best regards,