RAINing complaints

If I could rate no star I would. Have had Rain for just over month and have had endless problems since the first week. First we had our SIM cards sent to us..closed if caus, but when we checked the billing the airtime or data in there had already used. They sent new ones. Same case. So for the second time on a Father's Day Sunday we had no WiFi. When hubby called today to complain the consultant clearly didn't understand how to help. When being asked if we want to cancel we said yes....but being a Sunday and tomorrow a public holiday hubby said. No don't cancel but for now please have technical assist and fix the WiFi as we cannot wait until Tuesday. She could not understand the request.