EO
Elmien O
1 reviews | Active since Sept 2013
25 Jul 2025, 08:23
RainGo terrible after sales service
The sales representative confirmed 5G coverage in my area, upon receiving the rainGo month to month system this was not the case. Nevertheless I tried the 4G, but it was very poor. I cancelled the service on 18 June 2025 (email confirmation received) with effective date 1 July 2025. I am still waiting for the cancellation to be done and the device collection. Promises are made that the retention team will call me back, they sent a follow up.... Rain took the monthly payment from my account for July without my authorization. The service was canceled. I have made numerous follow ups.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
25 Jul 2025, 08:46Hi Elmien,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply25 Jul 2025, 08:46
Official
Hi Elmien,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
EO
Elmien O's updateReviewer Update
25 Jul 2025, 08:50Good day,
Sadly the only rain response received is from the chat bot. No reply to email follow ups nor progress updates from your retention team.
Your generic response is unhelpful.
Sadly the only rain response received is from the chat bot. No reply to email follow ups nor progress updates from your retention team.
Your generic response is unhelpful.
EO
Elmien O's update25 Jul 2025, 08:50
Reviewer Update
Good day,
Sadly the only rain response received is from the chat bot. No reply to email follow ups nor progress updates from your retention team.
Your generic response is unhelpful.
Sadly the only rain response received is from the chat bot. No reply to email follow ups nor progress updates from your retention team.
Your generic response is unhelpful.
EO
Elmien O's updateReviewer Update
25 Jul 2025, 08:51Not even your chat bot can provide accurate cancellation status, he just follows up with no feedback.
EO
Elmien O's update25 Jul 2025, 08:51
Reviewer Update
Not even your chat bot can provide accurate cancellation status, he just follows up with no feedback.