RainGo Did Me Dirty

I have been using rain since from 2022, I had never had any connection or billing problems, well until recently. I have closed an account where my rain invoice was debited from, however I have been consistently making manual payments.

On the 26th of Jan, I made a manual payment (which was supposed to be debited on the 25th). On the 31st of Jan, I was notified that my account is not paid up, i had telephonic battles with the company, their consultants are all telling me that I have to pay the outstanding amount, even worse, they’re able to see the payment I’ve made on the 26th Jan, but they insist that I Should pay them.

Until I decided to cancel my service, I got a call from cancellation team, and the consultant assured me that the issue would be resolved and he can offer 35% if I continue using rain, well due to his good customer services, I decided to stay.

On the 25th I made a payment, haibo! I am disconnected again and I’m being told that I need to pay. I am not happy with how you do things now. It’s not fair that I have paid for a service that I am not even receiving. What’s even worse is that most of your consultants they sound like they’re AI’s I don’t think there’s a human being who’d insist of me paying again, after making a payment 3 days ago.

What rain did to me, can never be undone. In all these years being using it, I had never thought our ending would be me being ********** and ****med by a huge company. By the way thanks.