RAIN.CO.ZO - broken commitment and overcharging customers

I am very very despondent with Rain. I had two activated sims. I disconnected one because we NEVER HAD SERVICE. I phoned them and spoke to an agent after they charged me for the Travelbug Sim (after disconnecting the service). I was then told by the agent that he spoke to his manager and they could see that our R249 Simcard had no data use on it for two months. I was then told that there will be a credit on my account for tthe two months.

That credit has not been activated - three months later. I was again charged for the R250 sim card after it being disconnected and now when I pay for the R479 sim the money is now swallowed for what Rain sees as in the rears. I am not in the rears as we disconnected the one sim in March already. The money I paid for the R479 sim is now not used for the right sim card and they have now deactivated my mom's wifi. I am really tired of the sloppy client service from Rain's side. For the past two months, I have been asking to help and received tickets from the website to wait for service, yet no one has phoned me - to day. I get called from Saudi Arabia and other places on mt phone number, yet Rain claims my phone is off and there is not one missed call from them.

I would like to get my money back and my account sorted. I do not owe Rain any money as they confirmed giving me a credit for their mistake. I am considering moving over to another Wifi service as a company Rain promises one thing and does another.

*** Natacha ACC NUMBER: ******2