TK
Tian K
1 reviews | Active since Mar 2021
23 Sept 2025, 09:05
Rain.co.za - not allowing you to cancel - don't use them
I have been a loyal customer of Rain for more than 6 years, using the month to month package that indicates you can cancel with a months notice.
I have given notice on 29 May, and tried to cancel using the app. The app informed met hat I cant cancel the subscription.
I sent several emails with no reply (29May, 1July, 29 September), just an automatic reply that they will get back to me. When I speak to the bank, they say cancel your credit card to stop the payments.
Please do not use Rain in South Africa.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
23 Sept 2025, 09:18Hi Tian
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply23 Sept 2025, 09:18
Official
Hi Tian
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TK
Tian K's updateReviewer Update
03 Oct 2025, 12:28I received a phone call from a lady on 1 October that acknowledged both the new support call that was logged on 23 September ( #***2 ) as well as the original cancelation request (Ref number: #***2 - screen shot below ). She mentioned she would escalate it and phone me back at 15h00 on the same day. She did not. I did receive a call at 17h00 that I could not answer. I phoned back a few minutes later, and the lady that answered promised me that it will be escalated, and that someone will phone me back the following day at 09h00, but as before no one phoned. The latest reference number is: #***8 . image.png 66.14 KB
TK
Tian K's update03 Oct 2025, 12:28
Reviewer Update
I received a phone call from a lady on 1 October that acknowledged both the new support call that was logged on 23 September ( #***2 ) as well as the original cancelation request (Ref number: #***2 - screen shot below ). She mentioned she would escalate it and phone me back at 15h00 on the same day. She did not. I did receive a call at 17h00 that I could not answer. I phoned back a few minutes later, and the lady that answered promised me that it will be escalated, and that someone will phone me back the following day at 09h00, but as before no one phoned. The latest reference number is: #***8 . image.png 66.14 KB
TK
Tian K's updateReviewer Update
03 Oct 2025, 12:34I tried to chat on the web site again. Now a new ticket number is provided, but it seems that no email is sent this time - so I post it here for public record. I don't know why they ask for my full name email and phone number, as I'm logged into my account and all of it is available, as I have been a loyal customer for so many years - they never struggled with the details then. image.png 52.24 KB
TK
Tian K's update03 Oct 2025, 12:34
Reviewer Update
I tried to chat on the web site again. Now a new ticket number is provided, but it seems that no email is sent this time - so I post it here for public record. I don't know why they ask for my full name email and phone number, as I'm logged into my account and all of it is available, as I have been a loyal customer for so many years - they never struggled with the details then. image.png 52.24 KB