Rain.co.za - No Response vis n vis Internet Availability

We signed up for uncapped off-peak in Oct 2019 after having confirmed coverage existed at the school in Ebony Park MIDRAND receiving the SIM card all very efficiently and on time only to find that although there was network connection, full signal, no Internet was available. 2 months later, MUTLIPLE call centre contacts, (which under COVID is no longer available), it was confirmed that the masts could not provide Internet. Having used Telkom via Afrihost capped successfully since at the school presentyl, under COVID, capped is no longer a solution, parents need access to download lessons at the school, it was decided to re-contact Rain - I know of at least one happy Rain client over the Ridge from the school - to see if Rain had by now sorted out the Ebony Park Internet. I CANNOT CONTACT THEM VIA THEIR WEBSITE OR OTHERWISE. I sent a support email via their website almost 2 weeks ago - automated response : On 2020/06/17 12:48, rain CEC Admin (rain Customer Support) wrote: Your reference number is (***). Still no contact. Sent a message via client log-in, (original profile still on website), no response. Telephone not listed, I have called before with success after inadvertently been given the number, seemingly unlisted, via a third party. No longer have number, cannot find in search. This is not a business but clearly just a bottom line agenda. Unfortunately there are not many uncapped LTE solutions out there.