MH
Mike H
1 reviews | Active since Oct 2010
21 Nov 2023, 14:20
Rain.co.za - Bad Service
VERY bad service!! I cancelled my subscription back in July. Rain still billed me up to October 2023. I reported this to them on 02/11/23. They have confirmed that they did indeed receive the cancellation, but seems incapable/unwilling to process the refund due to me. I am also not too sure whether my subscription has since been stopped on their side. Have made numerous calls, BUT, the Call-Centre is helpless and clueless. No commitment from them re dates etc, just generic responses. No avenues available to escalate. What now RAIN?
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
21 Nov 2023, 14:34Hi Mike
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply21 Nov 2023, 14:34
Official
Hi Mike
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MH
Mike H's updateReviewer Update
22 Nov 2023, 11:07Rain,
I understood from your call back that I will be refunded, but do not see any refund in my account yet. Please advise WHEN this refund may be expected. I will continue to post on this Forum until this issue is sorted out.
I understood from your call back that I will be refunded, but do not see any refund in my account yet. Please advise WHEN this refund may be expected. I will continue to post on this Forum until this issue is sorted out.
MH
Mike H's update22 Nov 2023, 11:07
Reviewer Update
Rain,
I understood from your call back that I will be refunded, but do not see any refund in my account yet. Please advise WHEN this refund may be expected. I will continue to post on this Forum until this issue is sorted out.
I understood from your call back that I will be refunded, but do not see any refund in my account yet. Please advise WHEN this refund may be expected. I will continue to post on this Forum until this issue is sorted out.
MH
Mike H's updateReviewer Update
04 Dec 2023, 10:56Where is this refund?? On 22/11/23 you indicated 7-10 working days. ALSO - why did you again take money in December 2023??? This is THEFT!! Please respond and more importantly RESOLVE this issue.
MH
Mike H's update04 Dec 2023, 10:56
Reviewer Update
Where is this refund?? On 22/11/23 you indicated 7-10 working days. ALSO - why did you again take money in December 2023??? This is THEFT!! Please respond and more importantly RESOLVE this issue.
MH
Mike H's updateReviewer Update
04 Dec 2023, 13:26Hi RAIN,
After MORE than a month of hearing my query has been escalated, your response confirming this once again MEANS NOHTING. At the least I would expect somebody with the neccesary authority to CALL me back on this. AGAIN - Your service is APPALLING and MEANINGLESS. Your actions are nothing else but delaying tactics.
After MORE than a month of hearing my query has been escalated, your response confirming this once again MEANS NOHTING. At the least I would expect somebody with the neccesary authority to CALL me back on this. AGAIN - Your service is APPALLING and MEANINGLESS. Your actions are nothing else but delaying tactics.
MH
Mike H's update04 Dec 2023, 13:26
Reviewer Update
Hi RAIN,
After MORE than a month of hearing my query has been escalated, your response confirming this once again MEANS NOHTING. At the least I would expect somebody with the neccesary authority to CALL me back on this. AGAIN - Your service is APPALLING and MEANINGLESS. Your actions are nothing else but delaying tactics.
After MORE than a month of hearing my query has been escalated, your response confirming this once again MEANS NOHTING. At the least I would expect somebody with the neccesary authority to CALL me back on this. AGAIN - Your service is APPALLING and MEANINGLESS. Your actions are nothing else but delaying tactics.