Rain5G - *****ing customers time & Money,

i have been a customer subscribing to Rain for 5G internet and am also a RainOne subscriber using 2 rain sim card for my business and personal needs. i have an outstanding billing allocation query since 26th February,

i am constantly told by Rain call centre staff that I AM IN AREARS, because the finance team, who used my proof of payments extracted from my banking app on the 6th March, the same finance team that assured me, that my billing headache relating to my subscription payment having been unallocated due to their RainGo App reflecting payment failure messages, Error messages that reserved R2000 of my income for a February Rain invoice that totalled R770.00. i was reassured the payments would be allocated to my account by the 13th March, effectively in a credit balance beacuse of the technical errors

7 months later and after another inconvenience of BEING DEACTIVATED FOR NOT PAYMENT, My Rain account i still reflecting arears relatinuting to UNALLOCATED PAYMENTS. I am told to drive to their rain paulshof store AGAIN, as there is no feedback or updates on the system to confirm that someone actually tried to do thoer job. im forced into committing to PTP arrangements on "arrears" on my money that I dont owe Rain, i have a 6G internet connection that was upgraded to 60mbps, and i was sold the retention of the 60mbps download speed if i upgraded my 5G intenet subscription to 5G and 2 RainOne sim cards. which i did. i have NOT HAD MORE THN 40MBPS DOWNLOAD SPEEDS STRANGELY AND COINCEDENTLY SINCE THE BILLING ERRROS AND MY ACCOUNT REFLECITNG OVE Rr2000 IN ARREARS. i PAID rain in full for the invoice recieved to reactivate my 5G and 2 sim cards, TUESDAY, 2nd September 2025. and......MORE BULL****!!!! internet and only ONE SIM CARD REACTIVATED. MY SIM CARD USEDF FOR PERSONAL ABD BUISNESS CALLS, WAS NOT REACTIVATED AND ALLOCATED MY MONTHLY FREE CALLS AND SMS'. rAIN ACKNOWLEDGES IT IS A SYSTEM ALLOCATION PROBLEM, ASSURE ME IT WILL BE RESOLVED AND THAT SOME ONE WILL CALL ME. i am offered apologies and reassurance that my queries are escalated and that i will resolve these issues within 24 hours. This support ticket reference (#***2), was offered to me on the 6th of march after i had no chcoice but to drive to the closest rain store (NOT IN MY RESIDNETAL SURROUNDING). and relates to finance emailing store workers with 7 bsiness days to reallocate payments...... 7 MONTHS LATER, nobody calls, Rai NEVER calls back, no system reference to my visit to store, nor any reference relating to the feedback and finance tema successfully tracing my payments. Support ticket *** offered for requests to cancel my subscription resolve sim card issues and surprise surprise, you guessed it..... TO FIX MY UNALLOCATED PAYMENTS. rAIN, YOUR STAFF ARE INCOMEPTENT, ALL THEY ARE TRAINED TO DO IS APOLOGISE AND LIE TO CUSOTMERS ABOUT RESOLUTION. THE SOLUTION TO ANY rAIN INTERNET PROBLEM IS TO RESTART THE ROUTER. I AM A QUALIFIED PROFESSIONAL IN THE TECH MAKING A LIVING IN THE TECH INDUSTRY AND YOU AND YOUR STAFF EXPECT ME TO BELIEVE THAT RESTARTING THE ROUTER WILL MAGICALLY INCREASE MY INTERNET DONWOAD SPEED BY DOUBLE

I DOUBT ANYONE WILL VEN REPOSND TO THIS REVIEW. I WANT RESOLUTION AND I WANT ANSWERS, I WANT TO CANCLE MY ACCOUNT.

I CANT PHONE YOUR CALL CENTRE BECAUSE YOU KEEP EFFING ME, A LOYAL CUSOTMER OF 3 TEARS ALREADY.