Rain5G has no support/service

Service: 1 star Unfortunately, I have never been able to get through to support. Emails go unanswered, phone calls never connect, and even sales call requests don’t get a response. If you ever run into an issue, be prepared to handle it on your own.

Product: 1 star The download speeds can be great—I've seen over 200Mbps in the early mornings. However, throughout the day, speeds tend to be below 100Mbps, which is still decent. The main issue is the upload speed, which has never gone above 2Mbps for me. This makes video calls and file uploads unreliable.

Downgrading isn't an option I originally signed up for the highest package (R1100/month) but later decided to switch to a lower-tier option. I was informed that downgrading isn’t possible—the only way was to cancel my subscription and sign up again.

After following the cancellation process and returning my router, I tried to sign up for a lower package but was blocked by an error stating I "still have an order that needs completing." The issue wasn’t visible in the app, and while I found an order in the web portal, I couldn't cancel or complete it myself.

I've sent multiple emails to support with no response. Calling hasn’t worked either, as I just sit on hold indefinitely. Even requesting a callback from the sales team led to nothing.

Final thoughts If you're considering Rain, be aware that while the speeds can be good, they are inconsistent, and support is essentially non-existent. If everything works perfectly for you, great! But if you ever need assistance, you may find yourself stuck without any way to get help.