RAIN - YOUR SERVICE SUCKS !!

I don't use RAIN for my internet connection BUT 2 of my colleagues used to. Right from the first month, they encountered PROBLEMS. The one lady battled for months to cancel the service (I CAN'T CALL IT A CONTRACT BECAUSE IT IS A MONTH-TO-MONTH AGREEMENT/WASTE OF TIME AND MONTY) But, after a while it was done.

The second lady has now been struggling for a few months due to bad connections on NO CONNECTION and a few weeks ago, she asked them to cancel the service however, they are DAILY trying to take money of her bank account for a service that was cancelled last month!! This morning she called and a woman who is totally INEFFICIENT AND RUDE answered, refused to let this unhappy customer have her surname (Which she is supposed to mention when she answers the calls anyway) and threatened to cut the call. Then finally she said her name is MY QUESTION IS: Why do the RAIN MANAGEMENT/HR not train the call center employees to speak to customers in a proper, respectful manner before letting them upset customers OR CALL A MANAGER? THAT IS WHY THEY ARE AROUND TO SORT OUT PROBLEMS!! And trust me, RAIN IS NOT THE ONLY COMPANY HIRING UNTRAINED STAFF AND ALLOWING THEM TO ANSWER TELEPHONE WITHOUT THE PROPER TRAINING.