Rain worst service provider

This company has the worst customer service and no regard for clients. I reported that I have no internet on the 7/12/24 until today all I hear is that they are working on a tower and will be fixed soon. Their soon is a month long. I paid for services I never received that is a crime and they went on deducted another premium but I still have no internet. Their customer service is awful all you hear is that they’ll escalate the issue until today. I phoned asking for my December refund and the agent dropped the phone on my ear. They say their turnaround time is 48 hours and they will call back you wait for weeks and when you follow up with them they will tell you they’ll generate a new ticket and cancel the previous one and you start counting your 48 hrs again until today. I would never recommend them to anyone I just told a friend of mine this morning she wanted to signup that we were stranded the whole December at home with no internet we paid for